Where to send the application

no separate address published; for written requests the bank itself gives “Omladinskih brigada 88, preporučenom pošiljkom sa povratnicom” (by registered mail with return receipt)

In person: at any branch of the bank. Bring a second copy of the application and ask staff to mark it as received, with the date.

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Where to send the prigovor

E-mail: [email protected] Copy

Website form: https://www.yettelbank.rs/stanovnistvo/podrska/prigovori-klijenata/

the app/internet bank (Inboks/Nova poruka/Prigovor); at the bank's premises (the employee issues a potvrda o prijemu, confirmation of receipt). By e-mail — a subject line is mandatory. The web form requires the last 3 digits of the JMBG.

In person: at any branch: the bank must accept a written complaint and give you a receipt with the place, time and name of the employee (t. 6 st. 1 Odluke NBS 51/2025).

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Basic account at this bank

Product

Platni račun sa osnovnim uslugama

Fee

150 RSD / month

What's included

account maintenance in RSD, e-/m-banking with no monthly fee, DinaCard debit with no issuance fee, Računi na klik and transfers within the bank free, transfers to other banks up to 300.000 RSD — 14 RSD; choice of account number

Bank's page

https://www.yettelbank.rs/stanovnistvo/ponuda/tekuci-racuni/platni-racun-sa-osnovnim-uslugama/

Contact center

+381 63 9005 · +381 63 9005

Documents: no residence permit, non-resident

Do they open accounts?: yes, only in person and after an individual review; according to the FAQ a non-resident also needs a permit (Jedinstvena dozvola / Dozvola za privremeni boravak i rad); from age 18

• passport
• Jedinstvena dozvola / Dozvola za privremeni boravak i rad

Asked for beyond the law:

• employment contract or a document on the source of funds (notice of 02.11.2026)
• under the bank's rules, no account will be opened with only a beli karton (no permit) — this contradicts čl. 73n ZPU
• no separate PRSOU (basic payment account) tariff for non-residents; FAQ: dinar payments for non-residents go via SWIFT

Documents: resident with a residence permit

• passport or lična karta za strance
• Jedinstvena dozvola / Dozvola za privremeni boravak i rad
• per the notice of 02.11.2026, also a “potvrda rezidentnosti” / privremeni boravak

Asked for beyond the law:

• “ugovor o radu, odnosno dokument koji dokazuje poreklo sredstava” (employment contract or a document proving the source of funds) (notice of 02.11.2026) — beyond the law
• KYC: purpose of the account, source of funds, expected turnover; FATCA (OUP, general terms)
• documents in a foreign language — certified translation at the bank's request
• one client — one multi-currency account

Online: no: fully online opening in the app is only for Serbian citizens with a Serbian ID card; foreigners apply in person at the Airport City ekspozitura (branch) or at Yettel stores with bank specialists