Where to send the application

no separate address is published; the prigovor page only says “poštom” (by post) — use the sedište (registered office), Milutina Milankovića 9e (postcode 11070 is standard for Novi Beograd but is not given by the bank)

In person: at any branch of the bank. Bring a second copy of the application and ask staff to mark it as received, with the date.

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Where to send the prigovor

E-mail: [email protected] Copy

Website form: https://www.halkbank.rs/O-nama/Zadovoljstvo-klijenata/zadovoljstvo-klijenata.59.html

at any of the bank's premises (the bank must issue a potvrda o prijemu, confirmation of receipt, with the place, time and employee's name); by post; e-banking/m-banking

In person: at any branch: the bank must accept a written complaint and give you a receipt with the place, time and name of the employee (t. 6 st. 1 Odluke NBS 51/2025).

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Basic account at this bank

Product

Platni račun sa osnovnim uslugama

Fee

150 RSD / month

What's included

opening/maintaining/closing a dinar account; cash at the bank/ATMs; transfers; e-/m-banking; DinaCard debit; notifications. Extras: credit card, overdraft, cheques, foreign-currency account. According to the FAQ, the fee is charged only in months with at least one transaction by the client; accounts opened before 01.09.2022 are free.

Bank's page

https://www.halkbank.rs/Stanovnistvo/Tekuci-racuni/platni-racun-sa-osnovnim-uslugama.571.html

Contact center

0800 100 111 · +381 11 2041 900

Documents: no residence permit, non-resident

Do they open accounts?: yes in principle (OUP: “fizičko lice (rezident ili nerezident)”); conditions not published

• passport
• application form (same as for residents)

Asked for beyond the law:

• not published
• no separate PRSOU (basic payment account) tariff for non-residents

Documents: resident with a residence permit

• passport or lična karta za stranca (“lična karta, pasoš ili druga odgovarajuća lična isprava”)
• boravišna dozvola
• completed form “Zahtev za otvaranje/izmenu paketa tekućeg računa” (bilingual, with a “Platni račun sa osnovnim uslugama” option)

Asked for beyond the law:

• the form asks for: JMBG, employment status, employer's name, purpose of the account, expected inflows, source of funds, PEP, FATCA questionnaire
• documents in a foreign language — certified translation by a court interpreter (OUP)
• the contract can be bilingual (sr/en) at the foreigner's written request

Online: no (not provided for foreigners; account opened at a branch)