Where to send the application

same as the sedište (registered office): Dalmatinska 22, 11000 Beograd; the Kontakt page gives postcode 11120

In person: at any branch of the bank. Bring a second copy of the application and ask staff to mark it as received, with the date.

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Where to send the prigovor

E-mail: [email protected] Copy

Website form: https://www.adriaticbank.rs/index.php/sr/prigovori-klijenata/prigovor-za-fizicko-lice

at any branch (Form 8010 or free-form); e-/m-banking; the means of remote communication through which the contract was concluded. The web form requires a JMBG (mandatory field). The answer goes to the e-mail address authorized with the bank or to the registered postal address.

In person: at any branch: the bank must accept a written complaint and give you a receipt with the place, time and name of the employee (t. 6 st. 1 Odluke NBS 51/2025).

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Basic account at this bank

Product

Platni račun sa osnovnim uslugama

Fee

150 RSD / month

What's included

opening/maintaining/closing a dinar account; cash deposits and withdrawals (cash desk, the bank's ATMs); card payments, online payments, transfer odobrenja (credit transfers) incl. trajni nalog (standing order); e-banking; Dina debitna kartica; notifications (SMS at actual cost). Opening and closing are free.

Bank's page

https://www.adriaticbank.rs/index.php/sr/racuni/platni-racun-sa-osnovnim-uslugama

Contact center

0800 330 300; +381 11 33 06 300; WhatsApp +381 66 883 31 22 · +381 11 33 06 300

Documents: no residence permit, non-resident

Do they open accounts?: yes — “Otvaranje i vođenje dinarskih i deviznih računa” for non-residents; a separate product “Platni dinarski račun za nerezidente”

• passport (no separate list published)

Asked for beyond the law:

• not published
• PUN (fee sheet) “Platni dinarski račun za nerezidente” (dated 01.06.2021): opening and maintenance free of charge — https://www.adriaticbank.rs/pdf/Dokumenti/Platni-dinarski-racun-za-nerezidente.pdf

Documents: resident with a residence permit

• valid passport (website: “Važeća lična karta ili pasoš”)
• application with your prebivalište/boravište (residence/stay) address and JMBG or “drugu identifikacionu oznaku” (another identifier) for a foreigner (Opšti uslovi section 1.1)
• signature specimen

Asked for beyond the law:

• AML questionnaire/data at the bank's request; refusal if not provided (Opšti uslovi)
• translations of foreign documents by a court interpreter (Opšti uslovi)
• refusal on grounds of “reputacioni rizik” (reputational risk) and sanctions lists (Opšti uslovi)

Online: no (branch only; there is a power-of-attorney form for opening an account)